Privacy Policy

This Privacy Policy describes how William Griffiths (Sole Proprietor Business) (“William Griffiths,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you use the makerdata.io website, its subdomains, applications, APIs, and related services (collectively, the “Service”).

1. Definitions and Scope

• Personal Information: Data that identifies or can be used to identify an individual, such as name, email address, and billing information.
• Device Data: Data sent from your IoT devices to our API, such as sensor values.
• User: Any individual or entity using the Service.
• Dashboard: Visual interface generated by the Service to display Device Data

This Policy applies to all users of the Service, regardless of location.

2. Information We Collect

• Account Information: Email address, login credentials.
• Device Data: Sensor values and other IoT data you send to our API.
• Usage Data: IP address, browser type, device information, and analytics data (collected via cookies or similar technologies).
• Billing Information: Name, billing address, payment method. Payments are processed by third-party providers (e.g., Paystack.com); we do not store full credit card details.
• Shared Links: Dashboards accessible via unique access codes (anyone with the link can view the data).
• Communications: Records of your communications with us (e.g., support requests).

3. Lawful Basis for Processing

We process your information based on:

• The necessity to perform our contract with you (e.g., to provide the Service).
• Your consent (where required).
• Our legitimate interests (e.g., to improve the Service, ensure security).
• Compliance with legal obligations.

4. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service.
• Process subscriptions and payments.
• Generate and display dashboards.
• Improve, analyze, and secure the Service.
• Communicate with you about updates, billing, or support.
• Comply with legal obligations.
• Develop new features and services.
• Create anonymized or aggregated data for analytics and business purposes.

We do not sell your personal information.

5. International Data Transfers

We use Amazon Web Services (AWS) to host and process data. Your data may be stored or processed in multiple AWS regions, including Ireland (eu-west-1) and the United States (us-east-1). We take steps to ensure adequate protection for international transfers, such as using contractual safeguards where required by law.

By using the Service, you consent to these international transfers.

6. Sharing and Disclosure of Information

We may share your information with:

• Service Providers: Cloud hosting, analytics, payment processors, and other vendors who assist in operating the Service.
• Legal Authorities: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or similar event (you will be notified of any such change)
• Other Users: Anyone with whom you share dashboard access codes.

We do not share dashboard links except with people you choose to send them to. We do not sell your personal information.

7. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data or close your account, we will delete your personal information unless retention is required by law or for legitimate business purposes.

To request deletion, contact us at support@makerdata.io

8. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location (including under POPIA, GDPR, or CCPA), you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing of your data
• Request data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at support@makerdata.io

10. Children’s Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and/or by email. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us.

Email: support@makerdata.io